The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and client. This position engages and collaborates with external customers and internal partners to make client the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market… trends and behaviors.
Responsibilities:
Deliver consistent service to our customers
Take proactive actions to meet customer needs and concerns creating win/win solutions
Develop close relationships with our customers and understand what it takes to ensure their success
Develop customer trust by consistently following through on actions and operating with integrity
Participate in a mission-driven culture of high-quality performance, emphasizing customer service, consistency, dignity, and accountability.
Assist the team in carrying out departmental responsibilities and collaborate with colleagues to support short- and long-term goals.
Communicate promptly and accurately to build and maintain internal and external relationships.
Handle a high volume of incoming calls and emails with professionalism and efficiency.
Provide accurate information and assistance to customers, addressing their inquiries and resolving issues.
Qualifications:
Excellent phone skills
Good communication, organizational, math and computer skills
Experience with Microsoft Office
Leadership skills, technical experience and knowledge a plus
Analytical and problem-solving skills.
Multitasking and organizational skills.
Ability to answer a high volume of calls and/or emails daily.
Attentiveness and patience
Benefits:
$28 – $50 an hour
Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals and profit sharing.
Competitive pay
Weekly Paychecks
401K with company match
Additional elective benefits
Job Title
Customer Support Representative / Remote
Job Type
Permanent
Positions
1
Location
Chicago, Illinois, 60618
Job Closing Date
September 26, 2024
To apply for this job please visit topsiksha.com.
