Overview
Candidate MUST bring at least 2 years of ophthalmology billing experience to be considered for this position. A working knowledge of NextGen, Athena and Centricity is highly preferred, but not required.
Eyecare Services Partners is searching for a skilled, full time Remote, Accounts Receiveable Call Center Representative. Great work hours, No late evenings, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear, attainable career ladder opportunities.
EyeCare Services Partners (ESP) is creating the nation’s leading eyecare services company in both quality and scale by consolidating ophthalmologic and optometric practices and ambulatory surgery centers that are locally dominant and clinically differentiated. Eyecare Services Partners selects best-in-class Ophthalmic and Optometric practices that are focused on essential eye health issues. Our practice groups excel in the utilization of… advanced technology and processes to provide safe and optimal outcomes for our practices. ESP and our associated practices represent a community of dedicated leaders, compassionate providers and surgeons, plus highly skilled clinical teams supporting communities and their eye care needs.
All of us at Eyecare Services Partners are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our webpage at
The A/R Call Center Representative will take calls from and provide accurate answers to patients with questions and concerns about their insurance billing, their payment responsibility or refund due.
Responsibilities
Answering incoming phone calls without delay
Ensuring patient information is accurate, including billing information
Researching authorization benefits with insurance companies or online websites
Identifying all patient accounts accurately based on PPO, HMO, or other managed care organization coverage
Accurately and timely completes data entry, including but not limited to authorizations and benefits
Informing patients of medical office procedures and policies
Validating and processing refund requests from patient calls
Qualifications
Minimum of a HS diploma or GED with some college preferred.
Must be bi-lingual Spanish/English
Prefer two or more years’ experience working in a medical environment.
Strong communication and interpersonal skills.
Experience with EHR and EPM, 3 to 5 years of NextGen is strongly preferred
Knowledge of insurances and/or healthcare experience is strongly preferred.
Basic computer knowledge of Microsoft Office.
Excellent customer service, communication skills, telephone and people skills, as well as grammar.
Well-organized with attention to detail and the ability to multi-task.
Personable and empathetic with patient needs and concerns.
Prior customer service/call center experience is preferred.
In Turn We Will Offer:
Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and long term disability
Company paid life insurance
Paid holidays and generous paid time off
Paid parking where applicable
Team oriented working environment where you are heard and respected
Clear career ladder opportunities
To learn more about us, please visit
To apply for this job please visit topsiksha.com.
