This a Full Remote job, the offer is available from: United States
ISTA Solutions, an outsourcing/offshoring company, is in search of skilled and passionate Customer Service Representatives to join our team in Johannesburg, South Africa. As a member of our team, you will have the opportunity to work with highly skilled professionals in the airline industry. We pride ourselves on providing… excellent customer service and creating a positive experience for our clients and their passengers. If you are eager to contribute to our mission and deliver exceptional service, we want to hear from you!
Responsibilities:
Handle inbound and outbound customer inquiries through calls, emails, and chat
Provide accurate information and assistance regarding flight reservations, bookings, cancellations, and general inquiries
Troubleshoot and resolve customer complaints and issues with empathy and professionalism
Ensure high customer satisfaction by delivering excellent service and going the extra mile to exceed expectations
Requirements
Fluency in English (both verbal and written)
Experience with Amadeus is a must
Previous experience in customer service, preferably in a call center or airline industry
Exceptional communication and interpersonal skills
Ability to navigate through computer systems and multitask efficiently
Willingness to work in shifts and weekends, as required in a 24/7 operation
Must be legally eligible to work in South Africa
Ensure you have at least 3 to 4 hours of power backup for laptop, with 2nd screen and internet connectivity, when load shedding happens.
Benefits
What can we offer you?
Competitive salary and benefits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all-inclusive environment where everyone thrives
This offer from “iSTA Solutions” has been enriched by Jobgether.com and got a 72% flex score
To apply for this job please visit topsiksha.com.
